Terms and Conditions

 

1. Legal Identity

Trade Name: AUKURAS

Registered office: Rossinilaan 415, 2551MX, ‘s-Gravenhage, Netherlands

E-mailadres: info@aukuras.eu

KvK-nummer (Chamber of Commerce number): 68371500

Btw-identificatienummer (VAT number): NL784374892B01

2. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to AUKURAS. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

3. Eligibility

In order to make a purchase through the AUKURAS website or to use some of the services or features made available to you on our website you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

4. Accuracy of content

Every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. We reserve the right to amend these details as and when required. While the colour reproduction is a close representation, given that each item is handmade and therefore individual it is quite natural that variations between website details and actual goods may occur.

5. Ordering errors

You are able to correct errors on your order up to the point at which you click on ‘Confirm Order’ on the Shopping Cart page of our ordering process.

6. Delivery charges

Delivery can be made to the countries listed in our Shipping page. If your country is not listed please contact info@aukuras.eu

We will deliver orders in accordance with the delivery rates detailed on our Shipping page. Whenever referred to, work days exclude Saturday, Sunday and Bank Holidays. Please note that delivery timescales are indicative only.

We reserve the right to change our shipping charges in line with costs.

7. Delivery time

READY TO SHIP (in stock) items are delivered within 2-7 days upon receiving payment for your order.

PRE-ORDER (out of stock) items are delivered within 20-30 days upon receiving payment for your order.

8. Pre-order

The product description indicates whether if it is a pre-order. The product description also tells you in which week your pre-order will be shipped. If you order a product on pre-order along with other products, which are not on pre-order, then your entire order will be shipped together with the pre-order. If you want to split your pre-order from the other products in your order then simply place two separate orders.

9. Acknowledgement and acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon dispatch of the product(s) ordered. If you require any information concerning your order please email us at info@aukuras.eu quoting your order number. Alternatively go to My Account to access your order information. We may not accept your order if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

10. Availability

All orders are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

If we find out that certain items are not available for delivery to your country, we reserve the right to refund payment taken for any of these items ordered. If you are in any doubt about shipping to your location please contact us in advance of placing your order.

11. Payment

You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of the your payment card refuses to pay or does not for any reason authorise payment, we will not be liable for delay or non-delivery of goods. We retain the legal ownership of all goods until full payment has been made by you and received by us and legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you. Risk in the goods transfers to you upon delivery.

12. Legally binding contract

Please remember that when we accept your submitted order for goods on this website, there will be a legally binding contract.

13. Returns Policy

If you wish to cancel your order before despatch, please contact info@aukuras.eu immediately.

Under the distance selling regulations you have the legal right to cancel your order within 14 working days of receiving the goods. If the order has been dispatched, you can return the Product to us and we will organise a refund (excluding return delivery cost). Where goods are delivered to a third party you may exercise your right to cancel if you are able to returns the goods to us.

Returns will be accepted if they are in new, unused condition in the original packaging. AUKURAS has sole discretion to determine that the item(s) is in new, unused condition. Returns will not be accepted if the item has been damaged, altered, or modified in any way. In the case that an item is deemed ineligible for return, the item will be returned and no refund will be provided.

If you wish to cancel / return your order after despatch, please send an email and include full name, order date, and order number to info@aukuras.eu

Refunds will be processed within 5-7 business days upon receipt and inspection of the returned item(s). Refunds will be issued in the original form of payment. Please note that AUKURAS has no control over banking institutions, and additional days may be required to process and post the transaction to your account. AUKURAS will not pay for any return postage, nor refund any shipping charges.

14. GUARANTEES

In addition to the buyer’s statutory rights, AUKURAS guarantees all Goods against faulty workmanship and materials for a period of 60 days from the date of delivery.